Store information
Contact us
We are glad to help. Pick whichever channel suits you and we will reply as soon as we can during working hours.
How to reach us
Customer service and WhatsApp numbers and the business address are shown in the footer of every page of remo. Those are the official contact details.
Before you get in touch
- Have your order number ready — it is in the confirmation message sent after checkout.
- To follow a shipment, try the «Track order» page first; it shows the latest recorded status.
- For an exchange, check the Exchange policy for the window and conditions before contacting us.
- For questions about your personal data or its deletion, see the Privacy policy.
Response times
We reply during published working hours. Messages sent outside those hours are answered on the next working day.