Shipping policy

We ship to the governorates covered by our contracted carriers. The shipping cost and the estimated delivery time for your governorate appear at checkout before you confirm.

• Displayed durations are estimates in working days and exclude Fridays and public holidays.
• The clock starts when the order is CONFIRMED, not when it is placed.
• Times may extend during seasons and holidays or for circumstances outside our control; we notify you when that happens.

Shipping fees are shown explicitly in the order summary before payment and added to the total. Any free-shipping offer states its threshold on the cart page.

• Parcels are not opened before payment — a policy announced on all orders.
• Inspect the package externally on delivery and confirm the packaging is intact before signing.
• If the parcel arrives visibly damaged, refuse it and contact us the same day.

The courier attempts to reach you on the number recorded with the order. If delivery fails after the attempts agreed with the carrier, the parcel returns to us and we contact you to reschedule or cancel.