Store information
Frequently asked questions
Quick answers to what remo customers ask most. Did not find yours? The Contact us page has our channels.
Do prices include VAT?
Yes. All displayed prices are final and include VAT. Shipping is added separately and appears in the order summary before payment.
Is cash on delivery available?
Yes, cash on delivery is available for covered areas, alongside whichever electronic payment methods the store has enabled.
Can I open the parcel before paying?
Parcels are not opened before payment, and this is announced on all orders. You do have the right to inspect the package externally and confirm the packaging is intact before signing.
How long does delivery take?
It depends on the governorate, and the estimate for yours is shown at checkout. Full details are in the Shipping policy.
How do I exchange a product?
Exchanges are available within 48 hours of delivery under the conditions set out in the Exchange policy, and manufacturing defects are treated separately.
How do I track my order?
Use the «Track order» page with the order number from your confirmation message, and you will see the latest recorded shipment status.
What happens to my data?
We handle your data under Personal Data Protection Law 151/2020; the full details are in the Privacy policy.